Skip to main content
Pull support tickets from Zendesk, categorize issues, identify trends, and update a Notion dashboard with top themes, volume vs last week, and suggested follow-ups. Ping Slack if a new theme appears or volume jumps, so the team can act before it hits the roadmap.

​
Best for

  • Product managers who need weekly reviews from Zendesk.
  • Support and product leads who need to catch a new issue before it hits the roadmap.

​
Connectors

Also works with Intercom, Front, and Zoho Desk.

​
Before you start

Connect Zendesk, Slack, and Notion. Tell Agent which products or tags to include.

​
Prompt the agent

​
What to expect

Schedule a weekly feedback review. Check the connections and instructions before creating the routine.
1

Connect your tools

If needed, Agent prompts you to connect Zendesk, Slack, and Notion. Specify the products or tags to include, the Notion dashboard, and the Slack channel. Agree on what counts as a volume spike.
2

Review and create the routine

Agent opens New routine with the title, schedule, time zone, and prompt filled in. Check Monday at 9:00 in your time zone and refine the instructions before selecting Create routine.
3

Receive your weekly feedback review

Each run clusters tickets into themes, compares volume with the previous week, and updates Notion with suggested follow-ups. Slack receives an alert when a new theme appears or volume crosses your threshold. Results return to the same Replit chat.
4

Find the routine and check its runs

Open Routines in the Replit sidebar. Select the run count to expand the history, use the play button to run it now, or use the switch to pause and resume the schedule.Open two Zendesk tickets per top theme to check the labels. If Slack fired, confirm the volume increase against the previous week, then refine the threshold in the same chat.

​
Make it work for you

​
Troubleshooting

  • Themes are too vague or mix unrelated tickets: tell Agent which products or tags to include, and ask it to separate bugs, billing, and feature requests. Sample a few tickets per theme to check the labels.
  • Slack pings on every small change: raise the bar: only alert when a new theme appears or volume jumps by a percentage you name.
  • Tickets come from the wrong workspace: connect Zendesk to the right workspace and say which products or tags to include.

Monitor brand mentions

Same Slack and Notion setup for public sentiment, not just tickets.

Generate release notes

For product managers who also ship a weekly changelog in Notion.