Community support

All Replit users can also access the Community Hub for community resources.

Free users can also email support@replit.com for get help with their account.

Replit Core member support

Replit Core members can submit private support requests to Replit’s support team. This support covers a wide range of topics including billing, account management, product questions, and technical assistance. Member support is open from 9am to 8pm Eastern Time (UTC-5), Monday through Friday and available only in English.

Channels

Member support is available via the in-app ? Get Help button as well as emailing support@replit.com. Using the in-app button is the best way to get in touch.

Scope

Member support covers a number of areas:

  • Billing, Cycles, Bounties, and account help
  • Product issues, configuration help, and general usage questions
  • Analysis of Nix-os issues
  • Help with Extensions, Power Ups, Replit AI, and other features
  • Templates created by @replit

Member support does not cover:

  • General application debugging
  • General modifications or refactoring of applications to run or deploy on Replit
  • Writing code or teaching how to code: Replit provides a number of resources for learning how to code, but support cannot provide direct assistance
  • Community created Templates

However, Community Hub is a great resource for learning how to code or getting code-level help.