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Community support

All Replit users can also access the Community Hub for community resources. Free users can also email support@replit.com for get help with their account.

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Replit Core member support

Replit Core members can submit private support requests to Replit’s support team. This support covers a wide range of topics including billing, account management, product questions, and technical assistance. Member support is open from 9am to 8pm Eastern Time (UTC-5), Monday through Friday and available only in English.

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Channels

Member support is available via the in-app ? Get Help button as well as emailing support@replit.com. Using the in-app button is the best way to get in touch.

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Scope

Member support covers a number of areas:
  • Billing, Cycles, Bounties, and account help
  • Product issues, configuration help, and general usage questions
  • Analysis of Nix-os issues
  • Help with Extensions, Power Ups, Replit AI, and other features
  • Templates created by @replit
Member support does not cover:
  • General application debugging
  • General modifications or refactoring of applications to run or deploy on Replit
  • Writing code or teaching how to code: Replit provides a number of resources for learning how to code, but support cannot provide direct assistance
  • Community created Templates
However, Community Hub is a great resource for learning how to code or getting code-level help.