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Feedback collection can be activated on your published apps to gather insights directly from visitors and send directly to Agent. When feedback is enabled, visitors can submit feedback, including screenshots and files, which you can manage through your Inbox.

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Enabling feedback

You can enable feedback on web apps only. You won’t be able to enable this for other kinds of apps, like automations or mobile apps.
When publishing a new app, toggle on the Enable Feedback setting in the publish dialog. If your app has already been deployed, you can enable feedback by redeploying:
  1. Open the Publishing tool
  2. Select Advanced Settings
  3. Toggle on Enable Feedback
  4. Republish your app
Enable Feedback toggle in publish dialog
If you don’t see the feedback widget in your published app, try refreshing the page

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Submitting feedback

When feedback is enabled on a published app, visitors can submit feedback directly from the app. Users can:
  • Sign in to leave feedback
  • Leave text feedback describing their experience or suggestions
  • Select elements to illustrate issues or features
  • Upload files to provide additional context
End-user feedback form with text input, screenshot upload, and file upload options

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Managing feedback in your Inbox

All feedback submitted by visitors appears in your Inbox, accessible from inside your workspace. From the Inbox, you can:
  • Add to Chat: Send feedback to your chat with Agent, to add context before submitting
  • Send to Agent: Immediately send feedback to Agent and start work right away
  • Resolve: Mark feedback as resolved once it has been addressed
  • Delete: Remove feedback that’s no longer needed
You can also use filters to organize and find specific feedback entries.
Inbox interface showing feedback with actions and filters

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Next steps

To learn more about publishing your apps, see the following resources: