> ## Documentation Index
> Fetch the complete documentation index at: https://docs.replit.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Find answers to common questions about Replit, including account management, troubleshooting, billing support, and using key features.

<Tabs>
  <Tab title="General">
    <AccordionGroup>
      <Accordion title="Where can I get code-level help?">
        The best place to get help with code is to use [Replit AI](/core-concepts/how-replit-works/). In the Project Editor, open a new tab and search for **AI**. Replit AI can help you set up new projects, answer questions about your code, and assist your thinking. For further assistance, you can also check our [Community Hub](https://replit.com/community) for additional resources.
      </Accordion>

      <Accordion title="I am having trouble using Replit. How can I get help?">
        Sign in to Replit and use the **?** on the top right corner of the page for help. For additional support, refer to the [support policy doc](/legal-and-security-info/support-policy).
      </Accordion>

      <Accordion title="Where can I get help with billing?">
        Before contacting the Support team, check if you can find a solution below under **Settings**. If that does not help, please sign in and use the **?** on the top right corner of the page for help.
      </Accordion>

      <Accordion title="I cannot access my Replit account – what should I do?">
        Please email `support@replit.com` and include your account username and sign-in ID.
      </Accordion>

      <Accordion title="When will I get a response from Replit?">
        Replit support is generally available Monday through Friday from 9 a.m. to 8 p.m. Eastern Standard Time (UTC-5).
      </Accordion>

      <Accordion title="How do I restore my folders in my Replit App?">
        Navigate to your profile identity located on the top right corner of your Replit App, select **CLUI**, and in the search box that appears, search by typing *restore*. In the search results, you'll see an option **restore-folder** to restore a specific folder from the trash.

        > Note: Deleted Replit Apps are permanently deleted and unrecoverable **30-days** after their original deletion date.
      </Accordion>

      <Accordion title="How do I restore a deleted Replit App?">
        Navigate to your profile identity located on the top right corner of your Replit App, select **CLUI**, and in the search box that appears, search by typing *restore*. In the search results, you'll see an option **restore-repl** to restore a specific Replit App from the trash.

        > Note: Deleted Replit Apps are permanently deleted and unrecoverable **30-days** after their original deletion date.
      </Accordion>

      <Accordion title="Why is my Replit App failing to load?">
        If your Replit App is failing to load, try these debugging steps:

        1. Test your [internet connection](https://www.speedtest.net/).
        2. Try a different browser.
        3. Check if your browser has enabled JavaScript.
        4. Use the command `kill 1` in the shell to kill and restart the virtual Linux machine backing your Replit App.

        If none of the above steps helped, check Replit's [Service Status](https://status.replit.com). If you see the status as **All systems are go!** and you still have issues loading your Replit App, please get in touch with [Replit Support](https://replit.com/support).
      </Accordion>

      <Accordion title="How can I upload a large file to my Replit App?">
        If the file is too large for a standard GUI upload, you can use `scp` (Secure Copy) to securely transfer files between local and remote systems over [SSH](/core-concepts/project-editor/app-setup/ssh). To copy files from your local machine to the remote machine, use this syntax:`scp filename username@ip_address:/home/username`

        You can also copy entire directories using scp.
      </Accordion>

      <Accordion title="How do I check my usage credit balance?">
        You can view your current balance at [https://replit.com/\~/cli/account/usage-credits-balance](https://replit.com/~/cli/account/usage-credits-balance).
      </Accordion>
    </AccordionGroup>
  </Tab>

  <Tab title="Accounts">
    <AccordionGroup>
      <Accordion title="I'm having trouble logging in; what should I do?">
        1. Make sure you are using the correct email and password.
        2. To reset your password, navigate to the [forgot password page](https://replit.com/forgot). Be sure to check your spam folder for the reset email from `notifications@replit.com`.
        3. Try logging in through a different browser.

        If all the steps you've tried don't succeed, please [Contact Support](https://replit.com/support).
      </Accordion>

      <Accordion title="How do I change my email if I signed up with Google/GitHub/Facebook/Apple?">
        We require a password to change the email on your account. If you sign up with a third-party authentication provider such as Google or GitHub, you will first need to create a password.

        To create a password:

        1. Open the sidebar and log out.
        2. Return to the login page, select [forgot password](https://replit.com/forgot), and enter your email address.
        3. You will receive an email with a link to create a new password. If you don't see the email, check your spam folder and allow up to thirty minutes for the email to be sent.
        4. After logging in, open [Settings](https://replit.com/settings) to change your email address.
      </Accordion>

      <Accordion title="How do I change my username?">
        Replit users can change their username only **once**. Navigate to the [CLUI](https://replit.com/~/cli/account/change-username?run=1) and select **change-username**. If the option is unavailable to you, you've already changed it.
      </Accordion>

      <Accordion title="What is Explorer mode, and how can I activate it?">
        Explorers are Replit users who have opted to see and test new features that are still in development. To enable Explorer mode, open [Settings](https://replit.com/settings) and toggle the Explorer switch (e.g. under **Account** or **User**).
      </Accordion>
    </AccordionGroup>
  </Tab>
</Tabs>